A day in Mr Adesupo’s Bank

₦ 2,000 ₦ 3,000

A day in Mr Adesupo’s Bank (PDF)

Digital Product

All of hell breaks loose today in the banking hall and Mr. Adesupo and his team have to deal with the multiple service failures and crises that happen. They make many mistakes and are served up many opportunities to recover, but do they? What lessons can customer service professionals, operations managers and organizational leaders learn from this day in Mr Adesupo’s Bank

0 reviews

Quantity:

Add to Cart

Share:

All of hell breaks loose today in the banking hall and Mr. Adesupo and his team have to deal with the multiple service failures and crises that happen. They make many mistakes and are served up many opportunities to recover, but do they? What lessons can customer service professionals, operations managers and organizational leaders learn from this day in Mr Adesupo’s Bank

Tags: Case Studies,

All of hell breaks loose today in the banking hall and Mr. Adesupo and his team have to deal with the multiple service failures and crises that happen. They make many mistakes and are served up many opportunities to recover, but do they? What lessons can customer service professionals, operations managers and organizational leaders learn from this day in Mr Adesupo’s Bank

Topics covered: Service Management, Customer Service, Banking, Leadership, Teamwork, Irate Customers, Customer Expectations, Organizational Learning.

Case Study purchase allows purchasers to use the case studies for their classrooms and training programs and to re-produce copies for participants. Users may NOT re-sell to other third parties or store in a retrieval system without the written consent of Be Better Books, the copyright owner

Be the first to write a review
Login to write a review

Similar Products

Can it Work?

₦ 2,000
₦ 3,000

You Can Deal This

₦ 2,000
₦ 3,000

Winning the Peculiar Way

₦ 2,000
₦ 3,000