To Sink or Swim

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To Sink or Swim (PDF)

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The Operations Department of SBC Bank consisting Facilities, Information Technology, Admin, Logistics have to support the bank’s core Business units in ensuring that the overall business goals are achieved. This Case study trails the activities of Managers in those Operational Units and the various challenges they face in ensuring the highest quality of internal service which in turn translates to excellent service for the ultimate customers.

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The Operations Department of SBC Bank consisting Facilities, Information Technology, Admin, Logistics have to support the bank’s core Business units in ensuring that the overall business goals are achieved. This Case study trails the activities of Managers in those Operational Units and the various challenges they face in ensuring the highest quality of internal service which in turn translates to excellent service for the ultimate customers.

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The Operations Department of SBC Bank consisting Facilities, Information Technology, Admin, Logistics have to support the bank’s core Business units in ensuring that the overall business goals are achieved. This Case study trails the activities of Managers in those Operational Units and the various challenges they face in ensuring the highest quality of internal service which in turn translates to excellent service for the ultimate customers.

Topics covered: Internal Service Delivery, Service Management, Operations Management, Leadership, Banking, Leadership, Banking

Case Study purchase allows purchasers to use the case studies for their classrooms and training programs and to re-produce copies for participants. Users may NOT re-sell to other third parties or store in a retrieval system without the written consent of Be Better Books, the copyright owner

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