Customer Service for Your Small Business - Toolkit

When Businesses commit to creating a culture of great service, they are overwhelmed by repeat business, referrals and more success. This resource teaches you how to achieve these and much more for your bsiness. - What creates great service - Understanding Customers' Needs - Managing Customer Complaints - Handling Difficult Customers - Delivering Fantastic Service - Managing Customer Experience - Customer Relationship Management - Creating a Culture of Great Service - Why Customer Service Excellence

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